General Policies

Registration & Dog Information

• It is the Customer’s responsibility to provide clear and accurate information to The Company on the Registration Form and any other documents that are provided to the Customer for completion. Changes or updates to the Registration Form must be put in writing to The Company. Email updates are acceptable. The Company shall be held harmless from claims where outdated written information is responsible for the incident, unless The Company can be shown to be negligent.

• It shall be the sole responsibility of the Customer to inform The Company of their dog’s ongoing medical conditions or significant illnesses and conditions that they have suffered in the past. The Company shall not be held liable for decisions that are made, or their subsequent outcomes based on an omission of information of their dog’s registration form.

• The Customer shall make clear on the Registration Form (or during consultation) any disputes related to the ownership of the dog, and legal matters relating to the dog for example a court order.

• The Customer confirms that the dog is not subject to a Control Order under the Dangerous Dog Act 1991.

Vaccinations, Parasite, & Disease Control

• It is preferred that dogs participating in Group Classes are vaccinated in accordance with veterinary recommendation, including the vaccination for Leptospirosis. Kennel Cough vaccination is also preferred but is not mandatory.

• There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or equipment which may have been in contact with other dogs. It is the Customer’s responsibility to ensure that their dog is appropriately protected against the risk of disease.

• It is preferred that dogs participating in Group Classes are treated for worms and fleas. If fleas or worms are found to be present during the Services, The Company shall remove the dog from the session to prevent contact with other customers and their dogs.

• The Customer must contact The Company prior to arriving for Services if the dog is suspected of having a contagious illness.

Allergies & Food Intolerances

• If a dog has any known allergies or intolerances to certain foods or has any other special needs, it is the Owner's responsibility to bring this to the attention of the Trainer prior to the start of the session, and to provide appropriate alternative treats or rewards for the session.

Under 18's Training Classes & Sessions

• Under 18's are welcome to attend training sessions, with appropriate adult supervision. The Company accepts no responsibility for children at training sessions and it is the responsibility of the supervising adult to always ensure the children’s safety.

Training & Handling Methods

• The training techniques used by The Company are based on the principles of positive reinforcement and, as such, are reward-based, kind, and fair to the dog.

• The harsh handling of dogs, including the use of physical force, is not permitted during training sessions. Punishment or corrections by way of equipment designed to be aversive (such as, but not limited to, choke chains, prong collars, check chains, e-collars, spray collars) are not permitted in training sessions.

• The Company agrees to bide by the IMDT Code of Ethics & the UK Dog Behaviour and Training Charter.

Veterinary & Legal Advice

• Trainers working for The Company are not qualified to provide veterinary or legal advice, and the information they provide is not intended to constitute such.

Standards & Insurance

• The Company agree to provide a professional and reliable service to their customers. All animals under the care of The Company will be given the full care and attention needed to make their experience both fun and safe.

• Customers must accept that accidents or illness may occur in such a manner that can neither be foreseen nor prevented by The Company. The Customer shall indemnify The Company, who shall be held harmless in the following circumstances, unless the company can be shown to be negligent:

• If a Customer's dog causes harm to a person, animal, or damages property.

• If a Customer's dog is injured or causes an accident.

• If a Customer's dog causes a third party to claim for damages by way of injury to a person or an animal, or damage to property. In such cases, the Customer will indemnify The Company against such claims and will liaise directly with the claiming third party.

• Where negligence is proven by the Customer, claims shall be settled within the boundaries of the company’s business insurance policy.

• The Company is covered by business insurance, but it is highly recommended that Customers have their own dog insurance to cover liability claims from a third party.

Aggressive or Unsocial Animals

• Should any dog become aggressive or dangerous during the Services, The Company shall, in their sole discretion, take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. 

Force Majeure

• The Company shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations that is caused by events outside its reasonable control (“Force Majeure Event”).

• Force Majeure Events include (but are not limited to): extreme weather, flood, fire, epidemic, pandemic, government restrictions, strikes, transport failures, venue closure, or any other event beyond The Company’s control.

• Where a Force Majeure Event occurs, The Company will make all reasonable efforts to reschedule services. Refunds will not be issued unless specifically agreed at The Company’s discretion.

Inclement Weather

• Training sessions, classes, and field hire may proceed in rain, wind, or cold weather.

• In the event of severe or unsafe weather (e.g. heavy storms, lightning, high winds, ice, or flooding), The Company reserves the right to cancel or postpone sessions at short notice.

• Where The Company cancels due to weather, Customers will be offered an alternative date or refund.

• Customers choosing not to attend due to weather when the session is going ahead will not be entitled to a refund or reschedule outside the normal cancellation policy.

Amendments to Services

• The Company reserves the right to make reasonable changes to class content, timing, or trainers where necessary.

• If a material change is required (e.g. venue change outside a reasonable radius), Customers will be informed as soon as possible and may request a refund if they cannot attend.

Limitation of Liability

• Nothing in these Terms shall limit The Company’s liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

• Subject to the above, The Company shall not be liable for:

  • Loss of profits, revenue, or business opportunities.

  • Any indirect or consequential losses.

  • Any claim arising from circumstances where The Company is not at fault or negligent.

Goodwill Rescheduling

• The Company may, at its discretion, offer a session reschedule outside the normal cancellation or booking windows as a goodwill gesture.

• Any session moved under goodwill remains subject to The Company’s discretion and does not create a right for further changes or refunds.

• If the Customer declines the goodwill offer or later requests an alternative arrangement, normal cancellation policies will apply.

• Goodwill gestures are final and intended as a one-off accommodation.