Privacy Policy

Last updated: 21st May 2026

Derby House Dogs respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store and protect your personal information when you use our website, make a booking, attend our venue, contact us, join our mailing list or use our services.

1. Who we are

Derby House Dogs is a dog training venue and training provider based at:

Derby House Dogs
Pod1, Derby House
Mossy Lea Road
Wrightington
WN6 9RE

For privacy questions, contact us at:

Email: hello@derbyhousedogs.co.uk
Phone: 07557839904

Derby House Dogs is the data controller for the personal information we collect and use.

2. What information we collect

We may collect and use the following personal information:

  • Your name
  • Email address
  • Phone number
  • Address, where needed
  • Booking and payment details
  • Emergency contact details, where relevant
  • Information about your dog, including name, age, breed, sex, health, vaccination status, behaviour and training history
  • Information you provide through forms, waivers, policies or booking notes
  • Photos or videos taken during sessions, where appropriate
  • Messages, emails or other communication with us
  • Website usage information, such as pages visited and enquiry forms submitted

We may also collect information about children attending sessions, but only where needed for safeguarding, attendance, booking or consent purposes.

3. How we collect your information

We collect information when you:

  • Use our website
  • Submit an enquiry form
  • Make a booking
  • Create or use an account in our booking system
  • Complete a waiver, policy or agreement
  • Join our mailing list
  • Contact us by email, phone, social media or in person
  • Attend a session, class, course, workshop or Training Space booking
  • Buy products or services from us

We may also receive information from third-party systems we use to run our business, such as our booking system, payment processor, email marketing platform or website provider.

4. Why we use your information

We use your personal information to:

  • Manage enquiries and bookings
  • Provide dog training services
  • Assess whether a service is suitable for you and your dog
  • Manage safety, welfare and site rules
  • Process payments
  • Send booking confirmations, reminders and service updates
  • Keep records of attendance, waivers, policies and agreements
  • Contact you about your booking or account
  • Send newsletters or marketing emails where permitted
  • Improve our services, website and customer experience
  • Handle complaints, incidents, insurance matters or legal obligations
  • Protect the safety of clients, dogs, staff and visitors

5. Our lawful bases for using your information

We use your personal information under one or more lawful bases.

These may include:

  • Contract – to provide services you have booked or asked us about
  • Legal obligation – where we need to keep records or comply with the law
  • Legitimate interests – to run, manage and improve our business, protect safety, respond to enquiries, manage bookings and communicate with clients
  • Consent – for certain marketing activity, mailing lists, optional media use or where we ask for your clear permission

Where we rely on consent, you can withdraw your consent at any time.

6. Dog health, behaviour and safety information

We may ask for information about your dog’s health, behaviour, bite history, reactivity, training history or suitability for certain services.

We use this information to:

  • Keep sessions safe
  • Match you to appropriate services
  • Make reasonable adjustments where possible
  • Protect dogs, clients, staff and visitors
  • Decide whether a class, course, workshop or Training Space is suitable

Please keep this information accurate and up to date.

7. Photos, videos and media

We may take photos or videos during sessions for:

  • Training and education
  • Internal review
  • Social media and marketing
  • Website content
  • Promotion of Derby House Dogs services

We will not knowingly use identifiable images or video of children for marketing without appropriate consent from a parent or guardian.

If you do not want yourself or your dog to appear in marketing photos or videos, please tell us before or during your booking.

You can withdraw consent for future media use at any time by contacting us. This will not usually affect material already published, but we will take reasonable steps to stop using it in future.

8. Mailing list and marketing

If you join our mailing list, we may send you updates about:

  • Classes
  • Courses
  • Workshops
  • Training Spaces
  • Venue news
  • Offers
  • Dog training tips
  • Services we think may interest you

You can unsubscribe at any time using the link in our emails or by contacting us.

We do not sell your personal information to other businesses.

9. Who we share your information with

We only share personal information where needed.

This may include:

  • Our staff and trainers
  • Booking system providers
  • Payment processors
  • Email marketing platforms
  • Website hosting and analytics providers
  • Insurance providers
  • Professional advisers, such as accountants or legal advisers
  • Vets, emergency contacts or emergency services where needed for safety or welfare
  • Regulators or authorities where required by law

We expect third-party providers to handle your information securely and only for the purposes agreed.

10. Payments

Payments may be processed through third-party payment providers.

We do not usually store full card details ourselves.

Payment providers may process your information in line with their own privacy policies.

11. Cookies and website analytics

Our website may use cookies or similar technologies to:

  • Make the website work properly
  • Understand how people use the site
  • Improve pages, booking journeys and services
  • Support marketing or social media features

You can control cookies through your browser settings.

If we use non-essential cookies, we will ask for your consent where required.

12. How long we keep your information

We only keep personal information for as long as necessary.

How long we keep it depends on the type of information and why we collected it.

For example:

  • Enquiry records may be kept for a reasonable period so we can follow up and manage customer service
  • Booking, payment and attendance records may be kept for accounting, tax, insurance and legal purposes
  • Waivers, policies and safety records may be kept where needed for insurance, legal or safeguarding reasons
  • Mailing list information is kept until you unsubscribe or ask us to remove it
  • Media may be kept while it remains useful for the purpose it was created, unless consent is withdrawn for future use

13. How we protect your information

We take reasonable steps to protect your personal information.

This may include:

  • Using password-protected systems
  • Limiting access to staff who need the information
  • Using reputable third-party systems
  • Keeping records secure
  • Reviewing access where appropriate

No system can be guaranteed completely secure, but we take privacy and security seriously.

14. Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

  • Be informed about how your data is used
  • Access your personal data
  • Ask us to correct inaccurate data
  • Ask us to erase personal data in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to certain uses of your data
  • Ask for data portability in certain circumstances
  • Withdraw consent where we rely on consent

To make a request, contact us using the details above. We may need to confirm your identity before responding.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office.

Website: ico.org.uk
Phone: 0303 123 1113

16. Changes to this policy

We may update this privacy policy from time to time.

The latest version will be published on our website.